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Customer Service

Tellimine

1.  If you already have an account with us, please log in

2.  If you have any products in your shopping cart, their list will appear in the cart (in the upper right catalogue corner). Then you can add successive products to the previously opened order.

3.  Select the appropriate article, by using the search engine or browsing through groups of products.

4.  Enter the quantity of the selected article.

5.  Confirm with the “Add to Cart” button.

6.  If you want to modify the quantity of the product ordered or to resign from the product, proceed to the cart and make the necessary changes, by entering the required quantity and by confirming the alteration with the "Update Shopping Cart" button.

7.  When you have added all desired articles to your cart, you can start the ordering procedure via the button "Proceed to Checkout" on the shopping cart page. We shall accompany you step for step.

8.  You can now choose delivery and payment methods in five steps. You can confirm your order at step five of the ordering procedure via the button "Place order".

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The shipping cost will be adjusted by the delivery country / territory and the total weight of product you have purchased.

1.  EMS international express mail service.
Delivery time - 1-2 days. Maximum weight: up to 30 kg. Maximum dimensions: longest side 1500 mm; length + circumference 3000 mm.2.  Estonian Post standard and maxi parcels.
This is a standard form of shipment.  Maximum parcel weight: up to 30 kg. The service operates around the world. 3.  Other shippers. If you want to choose other shipper, please  contact us. Payments for this type of parcels are settled according to transport rates of a chosen shipper.4.  Personal receipt. It is possible to receive the goods personally in our store, located in Estonia, Tallinn, Punane str. 6  (map).
Returns & ReplacementsOur refund policy is clear -- 100% satisfaction or 100% money back! In order to process a refund, you must request the refund within 14 calendar days of your date of purchase. After 14 days, no refund is available. All products that were purchased must be returned in like-new condition. To request a refund, just  contact us. Please provide your order number, a list of the items from your order that you wish to return, and the reason for the return.Makseviisid

1. PayPal. Send payments easily and quickly: PayPal is the fast and secure way to pay. You will be transferred seamlessly to Paypal's Secure website where you can choose to make payment by credit card or Paypal account and all your sensitive financial information will be encrypted and kept securely by Paypal, none of these financial information will be shared with us or kept by us, and only when you had completed the Checkout process in Paypal's website you will then be transferred back to our on-line store.

2. Payment in advance. After we have confirmed the availability of the goods ordered, you should transfer the amount of the invoice in advance. Shipping will take place as soon as our account has been credited.

PrivaatsusWhen you order, we need to know your name, contact phone number, email address and mailing address. The requested information is for the purpose of order processing and communication with you on your order status. All the information supplied will be stored in a secure database and kept confidential.